Refund policy

Returns

Eligible items may be returned within 30 days of delivery, with the following options:

Within 14 days of delivery
Return your item for a refund to your original payment method, store credit, or an exchange.

Between 15–30 days of delivery
Return your item for store credit or an exchange. Refunds to the original payment method are not available after 14 days.

Return conditions

All returned items must be unworn, unwashed, unused and in their original condition, with all original tags and packaging attached. Returns received outside the 30-day return period will not be accepted.

Refunds

Once your return has been approved and received, eligible refunds will be processed back to your original payment method.

Please allow 3–5 business days for the refund to appear in your account once processed.

Original shipping charges are non-refundable for change-of-mind returns.

Exchanges & store credit

Eligible items may be exchanged or returned for store credit within 30 days of delivery.

Exchanges are subject to stock availability. If your preferred item or size is unavailable, store credit may be offered instead.

Final sale items

All sale items are final sale and are not eligible for return, exchange, or refund for change of mind. Please choose carefully.

Exclusions

For hygiene reasons, earrings, jewellery, and hair accessories are not eligible for return, exchange, or refund for change of mind unless deemed faulty.

Faulty items

If your item arrives faulty or damaged, please contact us as soon as possible with your order details and photos so we can resolve the issue promptly.

Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act.

Return shipping

Return shipping costs are the responsibility of the customer for change-of-mind returns.

We recommend using a tracked service, as The Rose Edit cannot be responsible for parcels lost in transit.

To request a return

Please submit your order number and reason for return through our contact form. We’ll be in touch with the next steps.

Please wait for confirmation before sending any items back.