frequently asked

We ship New Zealand wide, and to Australia.

Standard New Zealand shipping is a flat rate of $9 NZD, with free NZ shipping on orders of $80 NZD and over.

Standard tracked shipping to Australia is $20 NZD, or choose express tracked shipping for $45 NZD. Enjoy free standard shipping to Australia on orders of $150 NZD and over.

Orders are processed within 1 to 3 business days. Once dispatched, New Zealand delivery usually takes 1 to 3 business days depending on your location, and rural deliveries may take a little longer.

Australian standard shipping usually arrives within 6 to 10 business days once dispatched, and express within 3 to 5 business days.

Yes, you’ll receive a tracking link by email as soon as your order is on its way.

Eligible items can be returned within 14 days of delivery for a refund, store credit or exchange. Between 15 and 30 days, eligible items can be returned for store credit or an exchange.

Items must be unworn, unwashed and unused, in their original condition with tags and packaging attached. Exclusions apply, so please see our Returns and Refund Policy for full details.

Sale items and Final Few pieces can’t be returned or exchanged for change of mind. If something arrives faulty, please get in touch and we’ll make it right.

For hygiene reasons, earrings, jewellery and hair accessories can’t be returned or exchanged for change of mind. If something arrives faulty, please get in touch and we’ll make it right.

Please contact us within 48 hours of delivery with photos, and we’ll sort it out as quickly as possible.

If your order hasn’t been packed yet, we’ll always do our best to help. Please contact us as soon as possible after placing your order.

Please contact us straight away. If your parcel has already been dispatched, we may not be able to redirect it.

Some pieces may return, but many of our styles are brought in in small quantities and may not be restocked. If you love something, don’t wait too long.

We bring pieces in slowly and in small quantities, choosing them for quality, easy styling and everyday wear rather than fast turnover.

Tap Find your size on any clothing product to get a size suggestion, or see our size guide. Fit notes and measurements are on each product under Size and Fit. If you’re unsure, get in touch before you buy and we’ll happily help.

Gift cards are delivered by email and can be used online at checkout. Please check the gift card details at purchase for any expiry terms or conditions.

We accept major card payments and Afterpay.

Afterpay lets you split your purchase into four interest free payments, and it’s available on eligible orders at checkout. Late fees and eligibility criteria may apply, so please check Afterpay’s terms.