FAQ

A few helpful details for shopping with The Rose Edit.

Shipping

Where do you ship?

We currently ship New Zealand wide and are now also shipping to Australia.

How much is shipping?

Standard New Zealand shipping is available at a flat rate of $9 NZD, with free NZ shipping on orders $80 NZD and over.

Express shipping to Australia is available at a flat rate of $45 NZD, with free express shipping on orders $250 NZD and over.

How long does shipping take?

Orders are processed within 1–3 business days. Once dispatched, New Zealand delivery typically takes 1–3 business days depending on your location. Rural deliveries may take a little longer.

Australian express shipping typically arrives within 1–5 business days once dispatched.

Will I receive tracking?

Yes, you’ll receive a tracking link via email once your order has been dispatched.

Returns

Can I return an item?

Eligible items may be returned within 14 days of delivery for a refund, store credit or exchange. Between 15–30 days, eligible items may be returned for store credit or exchange only.

Items must be unworn, unwashed, unused and in their original condition, with original tags and packaging attached.

Exclusions apply. Please see our full Returns & Refund Policy for details.

Can I return sale items?

No, all sale items and final pieces are final sale and cannot be returned, exchanged, or refunded unless faulty.

Can I return earrings or hair accessories?

For hygiene reasons, earrings and hair accessories cannot be returned unless they are faulty.

What if my item is faulty?

Please contact us within 48 hours of delivery with photos so we can resolve the issue as quickly as possible.

Orders

Can I change or cancel my order?

If your order hasn’t been packed yet, we’ll always do our best to help. Please email us as soon as possible after placing your order.

I entered the wrong address

Please contact us immediately. If your parcel has already been dispatched, we may not be able to redirect it.

Products & Stock

Will you restock sold out items?

Some pieces may return, however many of our styles are intentionally brought in in small quantities and may not be restocked.

How do you choose your pieces?

We release pieces slowly and in considered quantities, with a focus on timeless style, everyday wearability, and thoughtful curation over fast turnover.

Need sizing help?

Sizing notes are included on product pages where possible. If you’re unsure, feel free to contact us before purchasing, we’re always happy to help.

Gift Cards

How do gift cards work?

Gift cards are delivered by email and can be used online at checkout. Please refer to the gift card details at purchase for any expiry terms or conditions.

Payments & Afterpay

What payment methods do you accept?

We accept major card payments and Afterpay.

How does Afterpay work?

Afterpay allows you to split your purchase into four interest-free payments. It’s available on eligible orders at checkout. Late fees and eligibility criteria may apply, so please refer to Afterpay’s terms.

Contact Us

Need a hand? We’re here to help.

Have a question about an order, product, sizing or anything else? Send us a message through our contact form and we’ll get back to you within 1–2 business days.

Get in Touch