FAQs

Keeping it simple. Here’s everything you need to know before you shop with us.

Shopping

What makes The Rose Edit different?
Effortless fashion, curated with intention. Pieces that feel timeless, elevated, and made for real life.

Do you have a store?
Not yet — we’re proudly online-only, based in Waikato, NZ.

What do you stock?
Fresh drops from NZ + Australian labels. Everyday staples with a cool-girl edge.

How do I pick my size?
Every product page includes a size guide. Still unsure? Email us — we’ll help you find your fit.

Can I exchange?
Yes — eligible items can be returned or swapped within 7 days of delivery.

Do you ship to Australia?
Yes — 1–5 business days delivery, flat rate $45.

NZ delivery?
1–3 business days (allow 1–5 for rural).
Standard $8 | Rural $12 | Free over $150.

We hope you love every piece, but if it’s not quite right — here’s what you need to know:

Items must arrive back in original condition — unworn, unwashed, with tags attached.
Refunds are only offered on full-priced purchases.
Sale + clearance items are final sale — no returns or refunds.
Orders paid with Afterpay are eligible for store credit only.
Faulty or damaged items will be assessed on return and may be refunded or credited.
Shipping costs are non-refundable.
Jewellery + accessories cannot be returned for hygiene reasons.

To start a return, please contact us with your order number and details. We’ll guide you through the process.

Do you offer Afterpay?
Yes — shop now, pay later. 4 interest-free payments, available storewide.

Do you run sales?
Seasonal promos + subscriber-only offers. Sign up to be the first to know.

Gift cards?
Yes — digital gift cards available, perfect for last-minute gifting.

We keep it conscious — compostable courier bags, recyclable packaging, and a focus on slow, quality fashion.

Hours?
We’re online 24/7 — always open, always here.

Need us?
Email hello@theroseedit.co.nz. We’ll be back to you within 1–2 business days.